How it works
Send the dates. We do the rest.
Tell us when you want the car and how long you want it for — 3 months, a year, two years — a delivery postcode, and either the exact car or the category you want. Someone here checks what is genuinely available and comes back to you with the car, the full cost — monthly rate, delivery, deposit, excess and mileage — and a delivery window. Nothing is booked or charged online.
A person confirms every booking · No payment taken online · Delivery or collection, your choice
- How long it takes you
- About a minute, four short steps
- Who replies
- A person who has checked the car
- What you pay online
- Nothing — no card details, no deposit
From your enquiry to the keys.
- Step 1
Tell us the car, and roughly how long
The car you want — or the kind of car — how long you would like it for, when you would like it from, and the town it should come to. It takes about a minute and commits you to nothing.
- Step 2
We confirm the car, the figure and the start date
Someone here checks what is genuinely available and comes back to you — usually the same working day — with the car, the monthly figure, the whole cost including deposit, excess and mileage, and a start date. If it is a car we source, we confirm it with the supplying partner first.
- Step 3
We deliver it — or you collect it
Delivered to your home, office or hotel anywhere in mainland Britain, or collected by you if you would rather. We hand the car over in person, walk you round it, and take it back from wherever suits you when the lease ends.
What happens after I send an enquiry?
Six stages, in the order they actually happen. Some are ours to get on with; the others need a few things from you. Both halves are set out here, so none of it arrives as a surprise.
- Straight away
You get an acknowledgement with a copy of what you sent
You see the confirmation on screen, and an email follows with the car or category, how long, roughly when from and your town exactly as you gave them. If any of it is wrong, reply to that email and we will put it right before anyone starts work.
- Next
Someone here checks it and comes back to you
Not an automated quote. One of us checks the diary for that exact car, works out delivery and collection for your town, and replies with what we can genuinely confirm. It is a person reading it every time, which is why the answer is an answer rather than a form letter.
- In that reply
The whole figure, in writing, before you commit
You get the rate for the period, delivery and collection, the refundable security deposit, the insurance excess, the mileage allowance and the per-mile rate beyond it. We add nothing later. And if the car is not free for your dates, we tell you and offer you what actually is.
- When you are happy
Driver checks, then the hire agreement
We check the named driver’s licence and identity against what the insurer requires for that vehicle, then send you the agreement. We arrange the security deposit with you at that point, against a card in the hirer’s own name — never through this website.
- On the day
Delivery and handover
We deliver to the address you gave us and hand the car over in person. We walk round it with you, record its condition and the fuel or charge state, show you what you need to know about that particular car, and leave you a number that reaches a person for the whole lease.
- At the end
Collection, then the deposit released
We collect from wherever suits you — it does not have to be where we delivered it — and check the car in. We release your deposit once the car is back and anything owed, such as miles over the allowance, is settled.
The handover itself is the part people remember and the part that settles any later question about the condition of the car. What happens at handover goes through it minute by minute, including what to photograph yourself and what is worth asking before the driver leaves.
How quickly do you reply?
As soon as a person has been through it, and it is a person every time. Someone here checks the diary for that car, works out delivery for your town and replies with what we can genuinely confirm, rather than an automated quoting system replying with a number nobody has looked at.
There is a reason it is a person and not a button. What a car costs over a term of 3 months or more depends on the start date, the delivery address, who is driving and what the insurer accepts for that vehicle. A booking engine either ignores all four and takes your money anyway, or asks fifteen questions before it will show you a price. We would rather ask four and answer properly.
One case is genuinely slower, and we would rather say so than surprise you with it. A car badged We can source has to be confirmed with the supplying partner before we can promise you anything, so it takes longer than one of ours. When you enquire about one we tell you when to expect the answer, and we never hold a date we do not have.
How does a car get confirmed?
It depends on whether the car is ours. Every vehicle on this site is badged In our fleet or We can source, and which badge it carries changes what we can promise you, and how fast.
| Confirming a car | In our fleet | We can source |
|---|---|---|
| Who supplies the car | Us. We own it, insure it, maintain it and deliver it. | A vetted partner, with us arranging and handling the lease. |
| How availability is checked | Against our own diary, for that exact vehicle. | With the supplying partner, who has to confirm it first. |
| What the price shown is | Our confirmed rate. | A guide, until the partner confirms the figure. |
| How long confirmation takes | As long as it takes us to check our own diary for that car. | Longer — a partner has to confirm it first. We tell you when to expect an answer when you enquire. |
| What can be held for you | Specific dates on that specific car. | Nothing until it is confirmed — we never hold a date we do not have. |
Everything we own is listed on our own fleet, and the badge appears on every card and every vehicle page across the full catalogue.
What do I need to have ready?
Six things, none of them unusual for self-drive hire. Having them to hand is the difference between a lease we can confirm the same day and one that drags on for three.
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The named driver, and only the named driver
Whoever drives has to be on the agreement. Age, years of full licence held and endorsement points are set per vehicle by the insurer — they are on each car’s page and on driver requirements.
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A full licence and a DVLA check code
A UK photocard licence, plus a licence check code from the DVLA’s “view or share your driving licence” service so the endorsements can be seen. A non-UK licence is usually workable — tell us at the enquiry stage rather than on the day.
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Photo ID and proof of address
A passport or the photocard, and something recent with your address on it. Standard self-drive hire practice, and it is what the insurer asks of us.
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A payment card in the hirer’s own name
The security deposit is held against a card belonging to the person on the agreement — not a third party’s. A company lease is invoiced to the business and the deposit still sits with the named hirer. See business leasing.
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A delivery address, and honest detail about the access
Low cars, steep or gravelled driveways, height barriers and gated developments are all worth mentioning in advance. It is the difference between a handover and a wasted morning. See how delivery works.
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Somewhere sensible to keep it overnight
Secure and, where possible, off the street. We will ask, because the insurer asks us. See insurance and excess.
What does a lease cost, and when do I pay?
A lease has five parts: the rate for the period, delivery and collection, a refundable security deposit, the insurance excess you would be liable for on a claim, and mileage beyond the included allowance. All five are quoted in writing before you commit, and none of them is taken through this website.
- The rate for the period
- We quote one monthly figure, inclusive of VAT, on a 3-month minimum term. Every car’s own page shows you its figures.
- Delivery and collection
- We quote it with the rate, from your town and the distance. You see it before you agree to anything, and we never add it afterwards.
- A refundable security deposit
- We hold it against the car for the duration of the lease, separately from the rate, and release it after collection once anything owed is settled. The amount is set per vehicle, and you will find it on that car’s page.
- The insurance excess
- The most you would pay towards a claim. You should know that before you drive off rather than discover it afterwards, so we put it on every vehicle page.
- Mileage past the included allowance
- Every agreement includes an allowance of 1,000 miles a month, with a per-mile rate beyond it, and we publish both on each car’s page. If you already know you cover more than that, say so when you enquire and we will quote the extra miles in for you rather than bill them at the end.
The per-vehicle figures live on each car’s own page. The rules behind them are on driver requirements and insurance and excess.
What don’t you do?
- Instant online booking. Every lease is confirmed by a person. That is a few hours slower than pressing a button, and considerably more reliable than being sent a car that was never actually free.
- Take card details on this website. No deposit, no payment, no stored card. The deposit is arranged directly with you once the lease is agreed.
- Send you an “or similar”. You get the car you asked for. If we cannot supply it, you hear that before you plan around it — not on the morning of the lease.
- Keep the deposit and the excess back until the end. Both are published on every vehicle page, before there is a form to fill in. Hidden cost is the fastest way to lose this kind of customer, and rightly so.
Hiring a car: common questions
How do I book a car with Performance & Prestige?
You tell us the car or the category, roughly how long and your town, and a person confirms it with you. There is no instant online booking and no payment is taken through this website. Someone here checks it and comes back to you with what is genuinely available and what the whole agreement costs.
How quickly will you reply?
A person checks it and comes back to you. Every reply is written by someone who has looked at that car and your town, not generated automatically, and it tells you what is genuinely available from your start date and what the whole agreement costs. If a car has to be confirmed with a supplying partner it takes longer than one of our own, and we will tell you when to expect the answer rather than leave you waiting.
Do I have to pay anything to enquire?
No. Enquiring is free, no card details are asked for on this website, and no deposit is taken online. Nothing is charged until a person has confirmed the vehicle, the dates and your driver details with you.
How far in advance should I enquire?
As early as you can if you want one particular car from a particular start date. Cars in our own fleet can often be arranged at shorter notice because we hold them ourselves. A sourced car takes longer, because a partner has to confirm it first.
What happens if the car I want is not available?
We tell you straight away and offer what genuinely is free for those dates. We do not hold a date we cannot supply, and we do not substitute a different car for an “or similar” on the morning of delivery.
Can I collect the car instead of having it delivered?
No. We have no depots or branches, so there is nowhere to collect from. Every lease is delivered to an address you choose and collected from an address you choose, anywhere in mainland Britain.
Who is allowed to drive the car?
Only a driver named on the hire agreement and accepted by the insurer for that vehicle. Age, licence years and endorsement points are set per car, and they are published on each vehicle page and on our driver requirements page. A second driver can be added on most cars if you ask before the lease starts.
Updated October 2026. More answers on frequently asked questions, driver requirements and how delivery works.
Next steps
Tell us the car and how long. We’ll confirm the figure.
The car you want, roughly how long, and the town you are in — that is all we need to start. Someone here comes back with the monthly figure and the whole cost, initial payment, deposit, excess and mileage included.
Enquire nowA person confirms every booking · No payment taken online · Delivery or collection, your choice